Terms of Service
Welcome to Crumb. These Terms of Service (“Terms”) govern your access to and use of Crumb's website (crumb.college), mobile applications, autonomous delivery robots, and related services (collectively, the “Service”), operated by Crumb (“Crumb,” “we,” “us,” or “our”).
By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old to use the Service, or 13 or older with verifiable parental or guardian consent. During our pilot phase, you must be an authorized user of a participating Santa Clara University SSO account to place orders.
2. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@crumb.college if you suspect unauthorized use. We may suspend or terminate your account if we believe these Terms have been violated.
3. The Service: What Crumb Is and Is Not
Crumb operates a delivery platform that connects you with participating restaurants and vendors, and dispatches autonomous robots to deliver food to designated locations on campus.
Crumb is not the restaurant. Restaurants and vendors are independent businesses. They are solely responsible for the preparation, ingredients, allergen disclosures, quality, and safety of the food you order. Crumb does not warrant the food provided by restaurants and is not responsible for foodborne illness, allergic reactions, or other consequences arising from food provided by third parties. If you have a food allergy or dietary restriction, contact the restaurant directly before ordering.
Crumb is a best-effort delivery service. We will use commercially reasonable efforts to deliver your order, but delivery times are estimates, not guarantees. Delivery may be delayed or unavailable due to weather, traffic, robot maintenance, demand spikes, or other factors outside our control.
4. Orders, Payment, and Pricing
- Prices for food are set by the restaurant.
- Crumb does not charge a delivery fee during the pilot period.
- Payment is processed via our payment processor (Stripe). You authorize Crumb (or its processor) to charge your selected payment method for the order total.
- All sales are final once an order has been accepted by the restaurant and dispatched, except as required by law or at our sole discretion (for example, if the food does not arrive or arrives in unacceptable condition).
- Refunds, when issued, are made to the original payment method.
5. Receiving Your Delivery
When the robot arrives, you are responsible for:
- Promptly retrieving your order from the robot's cargo bay using the app to unlock it.
- Closing the cargo bay after retrieval.
- Not delaying the robot past a reasonable retrieval window (typically five minutes). Unretrieved orders may be returned, and you may not be eligible for a refund.
6. Acceptable Use
You agree not to:
- Tamper with, vandalize, damage, follow, block, ride, push, sit on, restrain, or otherwise interfere with Crumb's robots.
- Attempt to access or open a robot's cargo bay for any order that is not yours.
- Use the Service to order, transport, or facilitate the transport of alcohol, tobacco, cannabis, controlled substances, weapons, hazardous materials, or any item prohibited by law or university policy.
- Reverse-engineer, scrape, decompile, or interfere with the Service, including the app, robots, or operator console.
- Use the Service to harass, threaten, or harm any person.
- Impersonate another user or misrepresent your affiliation with any person or institution.
Violation of this section may result in immediate account termination and, where applicable, referral to university authorities or law enforcement.
7. Robots on Campus
Crumb robots operate autonomously on sidewalks and pathways within Santa Clara University. Pedestrians always have the right of way. If you witness an incident involving a Crumb robot, please contact hello@crumb.college or the phone number displayed on the robot.
8. Intellectual Property
The Service, including all software, hardware designs, branding, content, and trademarks (including “Crumb”), is owned by Crumb or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms. All other rights are reserved.
9. User Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant Crumb a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CRUMB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUMB AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO CRUMB IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify and hold harmless Crumb and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right.
13. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may stop using the Service at any time. Sections 8 through 14 survive termination.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in Santa Clara County, California, and you consent to the personal jurisdiction of those courts.
15. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will notify you through the Service or by email and update the “Last Updated” date. Continued use of the Service after changes take effect constitutes acceptance.